- Quality & flower maintenance
- Where do you deliver?
- Do you deliver on the weekend or public holidays?
- What happens if no one is home when my order is delivered?
- Can I change the delivery details?
- Oops - what happens if I supplied the wrong address?
- Can I request a specific delivery time?
- What methods of payment are acceptable?
- What if my credit card is declined?
- Are there any additional charges
- Tips for ensuring a successful delivery
At Jacaranda we pride ourselves on the quality of our products and services. It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions.
Jacaranda ensures only the freshest and highest quality flowers are hand selected and bought each day. Jacaranda only sells the highest quality blooms available to us.
The most crucial period for flowers is in the first 24 hours, affecting the longevity of your flowers as they absorb half the water they require to survive during this time.
- Recut all stems approximately 2-3cm at a sharp angle
- Flowers must be positioned in a cool place away from draughts
- Flowers must be kept away from heaters, televisions and microwaves
- Flowers must be kept away from fruit as it releases a gas called ethylene, which accelerates the aging process of flowers
- Using a few drops of bleach can substitute flower food preservative
Care instructions are included with every Jacaranda design. To increase the life span and enjoyment of your flowers, these instructions must be followed. We recommend cutting the stems on a sharp angle and changing the water in the vase every two days.
Unfortunately, once we dispatch our flowers a number of changes in condition may result in their longevity being reduced. Air conditioning, extreme heat or changes in climate may have an adverse effect on the flowers. For this reason, and considering all the possible variables, it is difficult for Jacaranda to guarantee the flower life in every case. We are aware there are cases when Mother Nature may produce blooms that don't exactly have the staying power we expect. In these rare instances, Jacaranda must be contacted within 48 hours of delivery to assess the situation.
Regretfully, we cannot arrange a resend of fresh flowers to you if the original flowers are disposed of, thereby making them unavailable for our florists to assess the cause of the problem.
Adelaide metropolitain area only.
We deliver on Saturdays, provided the order is placed on the Friday prior. Additional charges may apply for orders placed after 10am. We do not deliver on public holidays. Sunday deliveries are possible only for Weddings booked on that day.
Depending on the particular circumstances, one of the following may occur.
The recipient will be called to obtain instructions as to where the order may be left.
or
The arrangement may be left at the recipient's front or back door if:
- requested to do so by the sender
- our courier deems it safe to do so
Alternatively, if there is nowhere safe or protected to leave the order or the weather conditions are unfavourable then a calling card will be left on the recipient's door or in their letterbox requesting they phone Jacaranda and arrange a convenient time for re-delivery. Charges will be incurred for re-delivery. You will be notified of any additional charges.
If your order has not been dispatched it may be possible to change the details, however an additional fee may apply. Please phone Jacaranda immediately if you need to change the delivery details.
Jacaranda will do its best to redirect the arrangement to the correct address, however, an additional fee may apply and same day delivery may not be possible. See Tips for ensuring a successful delivery.
You may, as long as the order is made the day before delivery. Jacaranda will do its best to have your arrangement delivered at the requested time.
We accept VISA, MasterCard, and cash.
We will phone you if your credit card is declined to arrange alternative payment. Flowers will not be dispatched until payment has been made.
Additional charges may be incurred if:
- no one is home and a re-delivery is necessary
- an incorrect address has been supplied
- delivery details have been changed
- there is an order cancellation - an administration fee of $10 applies
- the delivery is to ships, airports, funeral homes, crematoria and cemeteries
- orders for same day delivery are placed after 10am
Charges may range from $10-$15 depending on the circumstances. You will always be phoned should any charges be incurred.
Please ensure:
- you have provided all contact phone numbers for yourself and the recipient in case of any problems.
- you have ordered early to ensure the time and date of delivery can be met.
- we are alerted to any dogs or 'other' animals on the premesis.
- you have provided the correct delivery address
- we are alerted to the possibility of locked gates, security protected entry to buildings or any other barrier to direct delivery.